岗位职责: 1.Supervises the implementation of housekeeping standards and procedures in relation to: 指导客房部各项标准和工作程序的施行 : (1)Cleaning service 清洁服务 (2)Turn down service 开夜床服务 (3)Facility maintenance 设备保养 2. Recommends changes to these standards and training needs on an ongoing basis. 提供持续性的改进建议和培训需求。 3. Maintain a current and thorough knowledge of all housekeeping systems. 对客房部所有系统有最新和完整的知识。 4. Open and close the shift and ensure effective shift hand over. 负责管理接班和交班工作,以确保交接班过程的有效进行 。 5.Perform Room allocations. 客房分派。 6. Co-ordinate special projects (e.g. site inspection rooms, deep cleaning, inventories, etc.) 协调特别项目(如客房参观、大清洁、盘点等)。 7.Manage all special requests made by guests. 处理客人所有的特殊要求。 8.Ensure consistency within the department. 确保部门内工作的一致性。 9. Ensures to have complete knowledge of room types, layouts and facilities. 确保对房型、布局和设施有全面的知识。 10. Completes stock takes as required. 按要求完成库存盘点工作。 11. Appraise the performance of staff and take corrective measures if necessary. 对员工的工作表现作出评估,如必要采取纠正措施。 12.Supervises and monitors the performance of outside contractors if required. 如需要,指导并监督外包工的工作表现。